Support
Curious about how BFriends works?
From assessments and personalized programs to treatments and memberships, here are answers to the questions we hear most often.
What makes BFriends different from other wellness destinations?
BFriends combines assessment technology, expert guidance, and personalized wellness programs to help every individual progress based on their unique condition and goals. Every journey begins with understanding the body through data, then evolves through continuous coaching, tracking, and refinement.
What are BFriends Signature Body Rituals?
Our Signature Body Rituals are designed to support recovery, relaxation, and long-term physical balance through personalized therapeutic experiences.
Featured treatments include:
Body Alignment Therapy
Deep Rest Therapy
Motion Balance
Volcanic Stone Flow Massage
Core & Gut Harmony
Kids Massage
Foot Massage
Is the spa environment private?
The spa facilities are designed as a shared, unisex environment, while all treatments take place in private treatment rooms to ensure comfort and discretion. To maintain a peaceful atmosphere, spa facilities and treatments are reserved for guests aged 18 years and above.
What is your cancellation policy?
We kindly request a minimum of 24 hours' notice for cancellations. As appointment times are reserved specifically for each guest, late cancellations or no-shows may affect future booking availability.
Are prices inclusive of tax and service charge?
Yes. All prices displayed by BFriends are stated in IDR and are inclusive of tax and service charge. Treatment durations may vary slightly depending on individual needs.
What are your operating hours?
Reception: 07:00 AM – 10:00 PM
Spa Treatments: 10:00 AM – 10:00 PM
Yoga & Fitness Center: 08:00 AM – 07:00 PM
How does the BFriends wellness journey work?
Every journey follows the BFriends Flow:
Measure → Assess → Design → Coach → Track → Refine
We begin by understanding your body through assessments, then design personalized recommendations that evolve based on your progress and changing needs.
Do I need to be fit or experienced to join BFriends?
Not at all. BFriends is designed for individuals at all stages of their wellness journey, whether you're just getting started, returning to movement, or looking to optimize your current wellbeing.
Are the programs personalized?
Yes. Every recommendation is designed based on your assessment results, goals, and individual condition. Your program may evolve over time as your body responds and progresses.
What types of wellness services are available at BFriends?
BFriends brings together movement, recovery, beauty, nutrition, and lifestyle experiences under one roof through:
Fitness
Pilates, Yoga & Barre
Climbing
Spa & Body Therapy
Facial & Beauty
Wellness Cafe
All services are designed to support your overall wellbeing journey.
What assessments are available at BFriends?
Depending on your goals and selected services, assessments may include body composition analysis, movement screening, skin analysis, and other evaluation tools that help our experts better understand your current condition.
Do I need a membership to access BFriends services?
BFriends offers various programs, memberships, and individual services. Our team can help recommend the most suitable option based on your goals and preferred wellness journey.
Can I combine multiple services into one wellness journey?
Yes. One of the unique advantages of BFriends is the ability to integrate movement, recovery, beauty, and nutrition into a personalized wellness experience designed around your individual needs.